Current Openings
Click a link below to jump to the job description:
Work Ready Case Manager
Posted: 1/8/2026
Reports To: Executive Director
Position Overview
The Work Ready Case Manager plays a vital role in empowering individuals enrolled in Work Ready, Pennsylvania’s extended TANF program. This position provides intensive case management, support services, barrier remediation, job readiness, and educational enhancements to Work Ready participants and their families to promote career advancement and income improvement.
Using a strengths-based, person-centered approach, the Work Ready Case Manager provides comprehensive support across multiple domains, supporting program retention, preparation for employment and enhanced education, participant employment. This role collaborates closely with internal teams and external partners to foster sustainable progress through coaching and case management.
Responsibilities
- Support the agency as PCSI meets contract objectives.
- Provide individualized coaching and case management tailored to each participant’s unique needs and strengths.
- Maintain accurate and up-to-date records in the commonwealth’s specific program database as well as the agency’s centralized database, documenting client progress, services provided, and referrals made.
- Facilitate referrals to additional internal services and external supports such as housing, nutrition, transportation, and other supports as needed.
- Manage a large caseload through regular contact via phone, email, and in-person appointments.
- Contribute to program reporting by preparing updates, analyzing outcomes, and tracking progress toward agency goals.
- Participate in ongoing training and collaborate with colleagues to enhance knowledge of available resources.
- Perform other duties as assigned to support agency operations and goals.
Qualifications
- Bachelor’s degree and two years’ relevant experience, or at least five years in a social service setting.
- Direct service experience/case management experience required.
- Strong computer skills and attention to detail, especially in data entry and documentation.
- Excellent written and verbal communication skills.
- Must have reliable transportation.
- Acts 33, 34, 114, and sex offender registry clearances.
Additional Job Details
- Job Type: Full-time
- Pay: $21.63 – $24.04 per hour, 40 hours per week
- Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Retirement
- Sick and Vacation Time
- Professional Development Plan
- Work Location: In person
How to Apply
To apply, send resume and cover letter to Sarah Cook, Executive Director, at sarahc@pghcsi.org.
Customer Engagement & Intake Specialist
Posted: 1/9/2026
Reports To: Case Manager Coordinator
Position Overview
The Customer Engagement & Intake Specialist serves as the first point of contact for individuals, families, and community members seeking support through PCSI. This role is critical in creating a welcoming and respectful environment while providing accurate, timely information about available services, and beginning the enrollment process for PCSI services.
The specialist helps connect clients to the right resources by guiding them through PCSI programs and, when necessary, referring them to external agencies. Key responsibilities include conducting brief eligibility screenings, initiating document collection and enrollment processes, and facilitating referrals when PCSI cannot provide direct assistance.
Responsibilities
Customer Service & Initial Screening
- Greet and assist walk-ins, callers, and email/website inquiries with professionalism and empathy.
- Follow PCSI Standard Operating Procedures for customer intake as detailed in various agency policies.
- Conduct brief eligibility screenings for PCSI programs and services based on basic criteria such as income, residency, service status (for Dollar Energy Fund), and documentation requirements.
- Explain next steps clearly and set expectations for follow-up.
Referral Coordination and Document Collection
- Complete referral forms accurately, including client details, presenting problem, and referral notes.
- Request income and residency documentation from eligible customers, and any additional documents needed for specific services. Collect and attach these documents to customer record in agency database.
- Direct existing or past customers to the case manager they were previously working with; direct new customers to appropriate case manager based on services needed.
- Follow up with case managers as needed to ensure customers have advanced in the intake process according to agency’s timeframe standards.
- Make external referrals to partner agencies for services PCSI does not provide or for customers who do not fit PCSI eligibility requirements.
Information & Resource Navigation
- Provide general information about PCSI programs and community resources.
- Clarify program limitations based on service availability or customer eligibility (e.g., PCSI does not offer assistance of requested type but can refer to other agencies).
- Use internal resources (service guide, FAQs) to answer questions or escalate when needed.
- Stay updated on service provision from other agencies and community partners. Integrate new programs, funding cessation, etc. into referral process.
Call Tracking & Record Maintenance
- Track incoming calls and document inquiries in a log or database for reporting and follow-up.
- Maintain accurate records of information provided and services discussed to ensure continuity and quality of service.
Customer Interaction Standards
- Maintain a calm, professional tone in all interactions.
- Follow up on phone or email inquiries within 3 business days.
- Use clear language to communicate expectations, so that customers understand the services PCSI provides, any limitations, and their responsibilities in the process.
- Document customer interactions as needed to support follow-up and service improvement, and escalate any questions that arise and cannot be resolved at the front line.
Front Desk Administrative Tasks
- Pick up daily mail.
- Manage meeting rooms to ensure general tidiness and manage meeting room reservations.
- Maintain tidy and neat front desk and lobby area stocked with informational materials; remove old brochures and event flyers.
- Any other duties as assigned by the Case Manager Coordinator.
Qualifications
- High school diploma or equivalent.
- 3-4 years of customer service or front desk experience.
- Experience in social services or community resource navigation.
- Strong communication and organizational skills.
- Ability to manage multiple inquiries and prioritize effectively.
- Proficient with technology, particularly Microsoft Outlook, Word & Excel, and phone systems.
- Familiarity with database entry and operations.
- Acts 33, 34, 114, and sex offender registry clearances.
Requirements Necessary to Safely Perform the Essential Functions of the Position of Customer Engagement & Intake Specialist
- Physical requirements: Push/pull, lift/move up to 15 pounds.
- Manual dexterity: Perform moderately difficult manipulation – typing, filing, writing.
- Coordination: Perform tasks requiring foot and/or hand/eye coordination – driving, data entry.
- Mobility: Walk, stand, sit for prolonged periods, drive.
- Speech: Articulate with accuracy – employee/client interaction, phone communication.
- Vision: Read small print, use a computer, drive a car.
- Hearing: Receive verbal instructions, answer phones, communicate clearly.
- Concentration: Able to concentrate with some interruptions.
- Attention span: Able to attend to tasks for more than 60 minutes.
- Conceptualization: Able to understand and relate to concepts behind crisis and housing support services.
- Memory: Able to recall multiple tasks and assignments over extended periods.
- Environmental Conditions: Primarily indoor work in an office setting.
Additional Job Details
- Job Type: Full-time
- Pay: $20.91 per hour, 40 hours per week
- Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Retirement
- Sick and Vacation Time
- Professional Development Plan
- Work Location: In person
How to Apply
To apply, send resume and cover letter to Sarah Cook, Executive Director, at sarahc@pghcsi.org.
Controller
Posted: 1/21/2026
Reports To: Executive Director
Position Overview
The Controller is responsible for managing the day-to-day financial operations of PCSI, ensuring accurate accounting, compliance, and timely reporting. This position oversees all core accounting functions including accounts payable and receivable, payroll processing, grant financial management, and financial reporting. The Controller ensures the integrity of financial data, maintains strong internal controls, and provides reliable financial information to support organizational decision-making.
The ideal candidate will have hands-on experience managing financial operations for nonprofit organizations with diverse funding streams, including federal and state grants and contracts. Strong attention to detail, technical accounting skills, and the ability to manage multiple deadlines are essential. The candidate will be committed to supporting colleagues and fostering a workplace culture rooted in dignity and respect, while consistently exemplifying our core values: integrity, exceptional customer service, community engagement, results-driven performance, accountability, and innovation.
Job Functions and Responsibilities
Accounting & Financial Operations
- Manage daily accounting operations including general ledger maintenance, journal entries, account reconciliations, and month-end/year-end close processes
- Oversee accounts payable and accounts receivable functions, ensuring timely and accurate processing
- Process and reconcile payroll in coordination with payroll systems and providers
- Maintain and ensure accuracy of the accounting system and chart of accounts
- Prepare monthly financial statements and variance reports
- Monitor cash flow and maintain adequate cash reserves for operations
- Understand and maintain the Accounts Payable and General Ledger system and application of proper financial and system controls
- Serve as system manager for online accounting software
- Supervise the full-time Accounting & Office Coordinator
Grant Financial Management
- Manage the financial administration of all grants, including tracking expenses against budget allocations
- Prepare and submit grant reimbursement requests and required financial reports to funders
- Maintain grant accounting records in compliance with funder requirements
- Support grant application processes by providing financial documentation and budget information
- Track grant deliverables and spending timelines
- Maintain awareness of federal regulations governing nonprofits in CFR200
Budgeting & Budget Monitoring
- Prepare annual organizational and program budgets in coordination with program leadership and the Executive Director
- Monitor budget-to-actual performance and provide regular budget variance analysis
- Track program expenditures and alert leadership to budget concerns
- Allocate shared costs across programs using appropriate cost allocation methodologies
Compliance & Internal Controls
- Ensure compliance with federal, state, and local regulations governing grant and contract administration, including 2 CFR Part 200 (Uniform Guidance) requirements for federal awards
- Maintain internal controls over financial processes and recommend improvements as needed
- Coordinate annual audits, prepare audit schedules, and respond to auditor inquiries
- Ensure timely filing of tax returns (990, etc.) and business registrations
- Maintain agency registrations, certifications, and documentation required to support financial transactions and grant compliance
Financial Reporting
- Prepare accurate and timely financial reports for funders, board of directors, and management
- Generate ad hoc financial reports as requested
- Maintain financial files and documentation in accordance with retention policies
Qualifications
- Bachelor’s degree in accounting, finance, or a closely related field required
- At least 5 years of progressive accounting experience, with at least 2 years in a nonprofit environment
- Strong experience with nonprofit fund accounting, grant financial management, and compliance requirements
- Proficiency with accounting software and Microsoft Excel
- Experience with government (federal and state) grants and contracts preferred; working knowledge of 2 CFR Part 200 (Uniform Guidance) or demonstrated ability to quickly learn federal grant compliance requirements
- CPA or working toward CPA preferred
- Strong technical accounting skills and attention to detail
- Excellent organizational skills with ability to manage multiple priorities and meet deadlines
- Experience supervising accounting staff
- Ability to work both independently and collaboratively
- Must be able to obtain federal and state clearances
Salary and Benefits
- Competitive annual salary: $80,000-$85,000, commensurate with experience
- Comprehensive benefits package including Medical, Dental, and Vision insurance with generous premium support for household members
- Simple IRA Employer Contribution
- 11 Paid Holidays
- Access to Employee Assistance Program
- Free parking in North Oakland
Physical Requirements
- This is primarily a sedentary role with extended periods of sitting in an office setting
- Push/pull, lift/move up to 25 pounds
- Manual dexterity: Perform moderately difficult manipulation – typing, filing, writing, issuing supplies
- Coordination: Perform tasks which require foot and/or hand/eye coordination – typing, data entry
- Mobility: Walk, stand, sit for prolonged periods of time
- Speech: Must be able to communicate clearly and effectively in verbal interaction
- Vision: Must be able to visually inspect financial documents
- Hearing: Receive verbal instructions, answer phones, intercom
- Concentration: Able to concentrate on fine detail with some interruption
- Attention Span: Able to attend to task function for more than 60 minutes
- Memory: Able to remember multiple verbal and written task assignments
- Environmental Conditions: Indoor work
How to Apply
To apply, send resume and cover letter to Sarah Cook, Executive Director, at sarahc@pghcsi.org.