At 55 years old, Felix H. faced significant barriers to employment. He had been out of the workforce for more than 15 years and struggled with literacy challenges that made finding and maintaining employment difficult. Rather than attempting to overcome every obstacle at once, Felix worked through a gradual, personalized roadmap designed to build confidence, skills, and long-term success.
The first step was connecting Felix to the Urban League Senior Program, where he could receive training in a supportive environment while earning a stipend. The program allowed him to develop workplace skills at a pace that matched his needs. Felix embraced the opportunity, demonstrating commitment, consistency, and a strong desire to improve his circumstances.
As his confidence and skills grew, the next phase of his roadmap focused on employment. Felix began with a part-time position working approximately 10 hours per week. After four months of successful performance, his hours increased to 20 hours per week. Over the next several months, he continued to excel, proving his reliability and dedication.
Eight months later, Felix was ready for the next step. With support and guidance through the application process, he applied for a full-time position with the same employer. His hard work paid off.
Today, Felix is employed full-time as a manager. More importantly, he continues to pursue the goals outlined in his original roadmap, demonstrating that meaningful progress is possible when perseverance is combined with the right opportunities and support.
“Felix’s success did not happen overnight,” said Reggie Good, PCSI Job Developer & Retention Case Manager. “It was achieved through a series of intentional steps, consistent effort, and a commitment to never giving up on his goals.”
