Roadmap: Let’s Get There Together
Feeling stuck? Want to increase your income? Build savings? Plan for your family’s future? Have a dream, and don’t know how to make it happen? Let’s talk.
Our Roadmap Program builds on decades of case management and coaching experience, along with the latest brain science, to make stability, mobility, and well-being achievable.
Come visit us at PCSI – we’ll make a plan and draw the roadmap together. We’ll be with you for the whole journey!
Our Approach
A customer-centered case management approach is the backbone of all of PCSI’s programs and services.
In our Roadmap program, customers are partnered with a PCSI Case Manager who has received Temple University’s Strength-Based Family Workers certification. As soon as customers and case managers meet for intake and initial assessment, PCSI offers support and coaching towards financial stability, economic mobility, and overall well-being.
Roadmap takes an intergenerational or “two gen” approach, integrating services and supports necessary to move a customer’s whole family forward, benefiting both parents/caretakers and children.
PCSI case managers partner with customers’ families for the long haul: be it for six months or six years, the Roadmap program ensures Pittsburgh residents have the coaching and support they need to get where they want to go.
More About Our Roadmap Program
Informed by successful models including Empath, Circles, and the Accountable Case Manager, PCSI takes a strengths-based, family-centered approach to empower individuals and families to create their roadmap to long-term financial stability and economic mobility. We partner with customers to help them build the futures they imagine for themselves.
Our comprehensive assessment identifies a household’s current status in five core areas:
- Household Stability
- Health + Wellbeing
- Employment + Career
- Education + Training
- Financial Management
These five areas form the foundation of stability, and when taken together, provide a roadmap for economic mobility. Our focus on all household members means that everyone has a plan to thrive, and that children are included as well as their caregivers.
No matter how audacious the goal, PCSI case managers coach customers to build a success plan that breaks big goals into achievable and imaginable action steps.
As customers meet milestones on their way to their goals, progress is recognized and rewarded with small but meaningful incentives. Research shows that our brains react positively to encouragement and rewards, and that neural systems that have adapted to living with limited resources and low income can evolve and expand as possibilities become realities.